Refund and Returns Policy

1. Eligibility for Refunds

1.1 Digital Products:
Refunds for digital products (e.g., eBooks, software, online courses) are generally not available due to the nature of these products. However, exceptions may apply in cases where the product is defective, not as described, or unusable due to technical issues beyond the buyer’s control.

2. Requesting a Refund

2.1 How to Request a Refund:
To request a refund, please contact our customer support team at support@selldigitalproduct.com with the following details:

• Your name and email address
• Order number
• Product name
• Reason for the refund request

2.2 Review Process:
Once we receive your refund request, our team will review it and notify you of the status within 7 business days. Additional information may be requested to process your request efficiently.

3. Refund Approval

3.1 Approval Criteria:
Refunds will be approved based on the following criteria:

• The product is defective or not as described
• The product is unusable due to technical issues beyond the buyer’s control
• The refund request is made within the specified time frame

3.2 Refund Method:
Approved refunds will be processed using the original payment method. Depending on your payment provider, it may take up to 10 business days for the refund to appear on your statement.

4. Non-Refundable Items

4.1 Custom and Personalized Products:
Custom or personalized digital products are non-refundable unless they are defective or not as described.

4.2 Promotional Offers:
Products purchased during a sale or with a discount code may not be eligible for refunds.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: support@selldigitalproduct.com
• Phone: +91 8279455480

Our customer support team is available to assist you during the following hours:

• Monday to Friday: 9:00 AM – 7:00 PM
• Saturday: 9:00 AM – 4:00 PM
• Sunday: Closed

Thank you for choosing selldigitalproduct.com. We appreciate your trust in us and are committed to delivering quality products and excellent customer service.